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Frequently Asked Questions

FAQs

Can I use REN products whilst pregnant?

None of our products contain ingredients at levels which should cause concern during pregnancy or while trying to get pregnant. However, certain products contain ingredients such as essential oils that some women choose to avoid entirely during pregnancy. If you have any concerns at all we advise you to consult your GP or pharmacist and show them the ingredient list before using the product. Our ingredients lists are available on our website. (Just select the product you are interested in and you'll see a tab to click on for the ingredient listing).

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Is there any SPF in your moisturisers?

Our moisturisers do not contain SPF ingredients and we would recommend the use of additional sun protection if you are outside for long periods. Try our Photoactive Sun Veil SPF15. A triple action micro-mineral sunscreen, it delivers broad spectrum UVA and UVB protection, fights free radicals and harnesses beneficial light energy for a laser effect that gives the complexion a radiant, even toned appearance.

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Do you have any sunscreen products?

In spring 2012 REN launched the Photoactive Sun Veil SPF15, a breakthrough in daily sun protection. A triple action micro-mineral sunscreen, it delivers broad spectrum UVA and UVB protection, fights free radicals and harnesses beneficial light energy for a laser effect that gives the complexion a radiant, even toned appearance. You can view the product here.

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The site will only let me order in pounds/dollars.

Our website 'reads' where you are located by using the IP address of you computer. If your computer e.g. is registered in the USA you will be directed there, this is often the case with work computers.

To be directed to the UK website visit www.renskincare.com/uk and for the USA visit www.renskincare.com/usa.

Please note that the USA website will ship orders to/from the USA and Canada only and the UK website looks after orders from the rest of the world.

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Have you discontinued the Damask Rose Ramnose Biosaccharide Body Cream?

The Damask Rose Ramnose Biosaccharide Body Cream has changed name to Moroccan Rose Otto Body Cream. It also has a new and improved formula.

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Have you discontinued the Grapeseed, Shea Butter And Jojoba Body Cream?

The Grapeseed, Shea Butter And Jojoba Body Cream has changed name to Neroli and Grapefruit Body Cream. It also has a new and improved formula. 

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Can REN be used on children?

As a general rule we would recommend using just small amounts of as few products as possible on young children. Having said this, REN Clean Skincare products are free from skin-unfriendly ingredients such as synthetic fragrance, pore-blocking petrochemicals, sulfate detergents, synthetic colours, animal ingredients, parabens or other potential irritants and so are particularly suitable for children. If your child has any particular allergies or skin conditions then you should first consult your GP or pharmacist.

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Can REN refill my products?

The question of packaging is something we are constantly wrestling with. Unfortunately there are lots of compromises that have to be made and it is difficult to know whether we always get the balance exactly right. Our products that have a pump are vacuum filled, this means that fingers and air never come in contact with the product (unlike a jar or a normal pump bottle). The bugs on fingers and in the air are the two main issues that preservatives have to deal with. Since neither are an issue with our bottles we are able to safely reduce the preservative level to an absolute minimum which makes the product better for the customer to use. It is not possible to offer refills on the packaging we use for our cleansers and shower washes as the pouch is not available separately from the hard outer bottle.

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Do REN test on animals?

We do not test any of our products on animals. Our products are not tested on animals on our behalf by any third party. 
 
It is unfortunately the case that every ingredient used in all skincare products would have been tested on animals at some point in the past by the ingredient supplier prior to the ingredient being licensed for use in cosmetic products. However, we are delighted to report that the European Commission has implemented a marketing ban on any cosmetic products that have been tested on animals or contain ingredients that were tested on animals after 11th March 2013. This means that any products that are tested on animals after this date or contain ingredients that were tested on animals after this date are now banned from sale in the EU.


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Is REN's packaging recyclable?

The bottles we use are almost entirely recyclable and can be returned to us (at FREEPOST REN) for recycling.

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Is REN organic?

Organic is a term principally used in relation to food where it has a clear and well-understood definition -  the growing and preparation of food products without the use of chemical fertilisers, GM ingredients and chemical additives such as preservatives, colourings etc.

Increasingly, however, organic is a term that is being applied to skincare products.  Currently, its meaning in this context is rather vague.

On one hand the definition of organic when applied to essential oils and vegetable oils used in skincare products is clear since it is similar to food products.  

However, it is impossible to make skincare products using just essential oils and vegetable oils.  It is in the area of the other ingredients necessary in skincare such as emulsifiers, stabilisers, preservatives and so on that the term “organic” is harder to sensibly define.

At REN we are concerned that a focus on the word “organic” is being used to distract consumers away from the more serious issues about the ingredients contained in the skincare products they are buying. For example, an “organic” sulfate (ie derived from organic coconut oil) is still as harsh a detergent as one that is derived from ordinary coconut oil. The real challenge is to create foaming products that use more gentle alternatives to sulfates.

REN’s approach is to make Clean products. By Clean we mean: modern, sophisticated, effective, pleasurable to use products that are free from the skin-unfriendly ingredients routinely used in the skincare industry today. REN do not use synthetic fragrance or colours, pore-blocking petrochemicals, silicones, sulfates, PEGs, TEA/DEA, parabens, urea or animal ingredients in their products.

From a technical point of view it is hugely difficult to make excellent products without using these standard ingredients. However, the feedback we get from our customers clearly demonstrates the value of the time and effort we and our chemists put into finding new ways of formulating products.

As part of our aim to produce only Clean products we believe that sourcing organic essential oils and plant oils wherever possible is worthwhile. We are already using a significant number of organic plant extracts and oils and we are working to ensure that ultimately all the plant extracts and oils we use are organic.

In summary, using organic oils is only one (relatively small) part of producing skincare products that genuinely care for the skin.

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Do REN have any hair products?

We now sell online the Oat and Bay Shampoo and Pro-Vitamin Hair Conditioner in 100ml and 300ml sizes. This is part of our exclusive hotel range and is not available in store.

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Do REN use preservatives?

We use vacuum packaging for our products. This packaging ensures that germs from the air and from your fingers cannot come into contact with the product in the bottle. This reduces the requirement for preservative to an absolute minimum.We are continually reviewing the preservatives that we use and have changed preservative system twice in the last 5 years to take advantage of new developments.

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I live in Ireland and have problems with the postcode.

Since there are no postcodes in Ireland please add any four digit number as a postcode during the registration process. This will ensure that the order goes through. 

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Can I get an allergic reaction from REN products?

Although Allergic reactions to REN products are very rare indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything including essential oils and other natural ingredients. If you suspect you have a sensitivity we would strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.

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Why do REN products come in cartons?

Cartons had to be introduced as international regulations require that we label our products in different languages. Our cartons are made from paper from managed forests and are printed with vegetable ink.

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The pump on my product is not working, what do I do?

Occasionally an air bubble gets into the pump and stops it working. Almost always the following method will clear the air from the pump. Hold the bottle upside down with the lid on and bang the bottle down against a hard surface two or three times. You would need to ensure not to do this on a surface that will mark. This will almost always clear the air bubble. If the problem persists please contact us at info@renskincare.com.

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Is REN natural?

It's very difficult to be entirely precise when it comes to words like “natural” and  "chemical". Every ingredient in every cosmetic product is a chemical in the sense that it consists of molecules made up of atoms of chemical elements. In addition, many natural (ie not synthetically derived) compounds are poisons (eg arsenic) and so to use the term "natural" is also meaningless without further explanation.  
Instead of natural vs chemical we tend to take the following approach: We aim to produce products that exploit the latest advances in cosmetic technology whilst avoiding skin-unfriendly ingredients. This is technically very difficult and is also very expensive in terms of time and money. A large part of being able to meet this challenge is to have the will and commitment in both time and money to do it. It is so easy to compromise in one area or the other that you have to be constantly vigilant. We are obsessive about our products meeting two clearly defined standards. Firstly, they must be free of any ingredients that have a history of causing skin sensitivity or are known to be "unkind" to the skin. Secondly, our products must deliver category leading performance in terms of effectiveness and pleasure to use. If we can't achieve both of these for a given product then we won't launch it. Most companies tend to focus on one of these criteria and inevitably tend to fail to some degree on the other. So you tend to find most products in the market are either "natural" but not terribly effective or they are effective but full of “nasties”.

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What does REN's Clean Stamp mean?

REN's Clean Stamp shows what ingredients we don’t use in our products.
The full list of ingredients we will not use is as follows:
REN products are free from synthetic fragrance, pore-blocking petrochemicals, sulfate detergents, silicones, synthetic colours, animal ingredients and parabens. In addition, REN products do not contain potential irritants including: glycols and diglycols (such as propylene glycol), PEG's, PPGs, urea, D.E.A, T.E.A, PABA and other synthetic sunscreens, aliphatic alcohols/hydrocarbons, phthalates, fumarates, amines, alkanolamines, synthetic AHAs/BHAs, polyacrylamide, metacrylate, elastomer, poloxamer, styrene, vinyl, polyquaternium, synthetic chelating agents, nylon, nitriles, nitrates, nitrosamine releasers, bromates, fluor, aluminum and alumina.

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Are REN products suitable for Vegans?

All REN products other than the products listed below are suitable for vegans.

Evercalm Anti Redness Serum (Modukine – Milk)
Mayday Mayday Rescue Balm (Beeswax)
Vita Mineral Lip Balm (Honey, Beeswax)
Vita Mineral Emollient Rescue Cream (Beeswax)

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