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Customer Care

6th July 2020 Update
We’re doing our best to support the high volume of emails we’ve got coming our way. We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team. We want to be as honest as possible; we’re currently taking around 5 days to respond to emails.

To help us get back to you (and other customers) as soon as possible, please only send one email about your order if you need to. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. As priority, we’re working to increase our support network, and train other teams to be able to respond to customer queries.

International Deliveries
Is your order shipping outside of the UK? Please make sure to check DPD’s daily COVID-19 International Bulletin to see if your parcel could be delayed. We are working closely with our carriers to ensure you receive your parcel within the stated time-frames.

COVID-19
Read the latest update here.

Got a question or need some product advice?
Drop us a line via email at customercareuk@renskincare.com. We also offer free online consultations which can be booked here.

Call Us
Our customer service phone lines are currently closed to support the high volume of emails we’ve got coming our way. We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team; we’re currently taking around 5 days to respond to emails.

Customer Care Team: +44 (0)800 112 4339
Head Office: +44 (0)20 7 724 2900

Opening Hours & Working Days
Hours: 9:00 - 17:30 (Mon-Fri)

Please note our customer care team will not be working on the following dates:

Friday 10th April 2020 (Good Friday)
Monday 13th April 2020 (Easter Monday)
Friday 8th May 2020 (Early May Bank Holiday)
Monday 25th May 2020 (Spring Bank Holiday)
Monday 31st August 2020 (Summer Bank Holiday)
Friday 25th December (Christmas Day)
Monday 28th December (Boxing Day substitute)

Want to work with us?
For Hotels and Amenities contact: amenities@renskincare.com
For Store information contact: retailers@renskincare.com
For Press enquiries: press@renskincare.com

Fancy a career at REN Clean Skincare? Get in touch at careers@renskincare.com and we'll get to talking.

Free travel minis

Free travel minis

on orders over £55

Earn reward points

Earn reward points

with our loyalty programme

Free standard delivery

Free standard delivery

on UK orders over £30