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Returns & exchanges.

We want you (and your skin) to be happy. So, if you’re not totally satisfied - we can offer a refund or exchange.

Returning your items.

Goods must be returned within 30 days of purchase date, securely packaged.

We recommend using a recorded delivery service, just incase.

Please enclose your name, address, order ID number and reason for return/exchange with your returned products and post to: REN Clean Skincare | Union House | 182-194 Union Street | London | SE1 0LH

We aim to process returns within seven working days of receiving them. If the goods are being returned because they were incorrectly supplied, we’ll refund your postage and packaging costs.

In-store purchases.

If you have purchased through one of our stockists, you will need to visit them directly for a return or exchange.