Returns & Exchanges.
We want you (and your skin) to be happy. So, if you’re not totally satisfied - we can offer a refund or exchange.
Returning your items.
Goods must be returned within 30 days of the goods being delivered to you.
Please enclose your name, address, order ID number and reason for return/exchange with your returned products and post to: FREEPOST REN Clean Skincare. Please keep your proof of postage in case you need it later.
We aim to process returns within seven working days of receiving them. If the goods are being returned because they were incorrectly supplied, we shall notify the Customer of the refund within 48 hours of receiving the returned goods and the funds should appear in the Customer’s account within 3 to 5 days of notification.
If you have purchased through one of our stockists, you will need to visit them directly for a return or exchange.