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Terms of Sale

REN Ltd ("we", "us" or "our") provides the services/sells the products available on the Site to you subject to the following terms of sale (the "Terms of Sale"), the Terms of Use and our Privacy Policy, describing how we use your personal information. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms of Sale, the Terms of Use and our Privacy Policy.

1. About REN

REN Ltd is the supplier of the goods and our registered address is Union House, 182-194 Union Street, London, SE1 0LH. Company registration number: 03332668. VAT registration number GB202 017 086.

2. Eligibility

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card.

3. Prices

The prices indicated for products available via the Site are all inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

4. Product Information

We will do our best to ensure that all information, descriptions, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site may not always reflect the product exactly at the moment you place an order.

5. Reselling of products

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms of Sale.

6. Online Orders

When you order online you will be helped through the process by simple instructions on the Site. You place your order request for goods from the Site by clicking on the Complete Order button at the end of the online order process. When you have placed your order, we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from REN Ltd Online.

Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

If you require a VAT invoice, please contact us at +44 (0)20 7724 2900. If you require any further information regarding your order(s) please contact Customer Services on +44 (0)20 7724 2900 (opening hours 9:30am - 5:30pm Monday to Thursday, 9:30am - 1:00pm Friday).

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms of Sale (including our Privacy Policy) or if we identify a product or pricing error. If for some reason we are unable to fulfill your order, we will contact you by email or telephone.

Only one offer or discount code can be used per item, order and customer. Our online offers cannot be used in conjunction under any circumstance.

7. Payment

You may pay using credit/debit card, PayPal, AmazonPay, ApplePay or Klarna. You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

8. Title to Goods

We will retain the legal ownership of the goods until they have been delivered to you. Legal ownership of the goods will immediately revert to us if we refund any payment for the goods to you.

9. Risk of Loss

Risk in the goods will pass to you upon delivery to you.

10. Delivery

We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. We do not accept any liability for delayed delivery caused by any third party.

11. Acceptance of Goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on +44 (0) 800 112 4339 (open 9:30am – 5:30pm, Monday to Friday) or email customercareuk@renskincare.com.

12. Contacts

If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service on +44 (0) 800 112 4339 or email us at customercareuk@renskincare.com.

13. Disputes

Your use of this Website and any purchase by you of any goods from REN Ltd shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts.

14. General

You acknowledge and agree that these Terms of Sale, which include our Terms of Use and Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms of Sale at any time by posting the changes on the Site. You are advised to consult these Terms of Sale each time you visit this Site.

15. Klarna

 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
• Pay Later
• Pay Later in 3

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

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Free UK delivery

on orders over £30