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Terms of Use

This website is provided for your information and entertainment, and we hope you enjoy using it. Please browse the website and make use of its various features, but please be aware that your use of the website is subject to the following Terms of Use (defined below). If you do not agree to these Terms of Use, please do not use this website.

1. Ownership and Operation

This website belongs to REN Ltd ("REN Clean Skincare", "we" and "our").

2. Agreement to be bound by these Terms of Use

Your use of this website and any applications, software, data, products, competitions, prize draws, and any other services provided to you on, or from, or through the website by REN Clean Skincare (collectively called the "Services"), is subject to the terms of a legal agreement between you and REN Clean Skincare. In addition to the Terms of Use, the legal agreement is made up of (i) the Privacy Policy, (ii) the Legal Notice and (iii) the Terms of Sale (collectively the "REN Clean Skincare Policies"). To the extent of any conflict between the Terms of Use and any other REN Clean Skincare Policies, the Terms of Use shall prevail.

In the access or use of this website, you shall comply with the REN Clean Skincare Policies. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms of Use, if you default negligently or willfully in any of the obligations set forth in these Terms of Use (including the REN Clean Skincare Policies), you shall be liable for all the losses and damages that this may cause to REN Clean Skincare, our affiliates, partners or licensors.

3. Continuing Agreement

You agree that we may change or revise these Terms of Use from time to time by updating this posting, and that such changes or revision will take effect immediately upon our posting, so please visit this area each time you visit the website to keep up to date with the current Terms of Use. Your use of the website reaffirms your continuing agreement to the then-current Terms of Use.

4. Eligibility and Access

You may not use the website and may not accept the Terms of Use if (a) you are under 16 years of age, or (b) you are barred or otherwise legally prohibited from using or accessing the website under the laws of the country in which you are resident. If you are over the age of 16 but under 18, you should review these Terms of Use with your parent or guardian to make sure that you both understand them.

Access to certain parts of the website and/or specific Services may be limited to (i) users aged 18 and over; and/or (ii) registered users (e.g. casting votes on video content). See the section entitled Registration below. In each case, we will clearly identify those parts of the website or those Services where access is limited and the applicable terms of use.

Access to the website is permitted on a temporary basis, and REN Clean Skincare reserves the right in its sole discretion to modify or discontinue the website or specific portions of it without notice to you. We will not be liable if for any reason our site is unavailable at any time or for any period.

Subject to applicable law, we reserve the right to suspend or terminate access to the website and/or the Services without notice for failure to comply with the Terms of Use or the REN Clean Skincare Policies, for infringing copyright or any other intellectual property right, or for any other reason (including repeat minor offences). The decision to terminate an individual’s access to the website or the Services shall be final and binding.

5. Limited License

We grant you a limited, revocable, and non-exclusive license to access and make personal use of this website. This limited license does not include the right to:
(i) frame or utilise framing techniques to enclose this website or any portion thereof;
(ii) modify or download this website or its contents (except caching or as necessary to view content);
(iii) make any use of this website or its content other than for personal use;
(iv) create any derivative work based upon either this website or its contents;
(v) collect account information for the benefit of another party;
(vi) use any meta tags or any other "hidden text" utilising our name or intellectual property;
or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of this website for personal, non-commercial use only. A website that links to our website
(i) may link to, but not replicate, our content;
(ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us;
(iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;
(v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
(vi) may not use any of our trade marks without express written permission;
and (vii) may not link to any page of the website other than the home page. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the website terminates the limited license without prejudice to any other remedy provided by applicable law.

6. Registration

If you are invited to register, REN Clean Skincare will ask you to provide information which is personal to you, such as your name, address, email address, mobile telephone number, date of birth and/or gender.

As part of the registration process, you may be asked to select a username and password. You will be responsible for all activities occurring under your username and for keeping your password secure. If you become aware of any breach of security or unauthorised use of your username or password, you must notify REN Clean Skincare immediately by sending an email to: privacy@renskincare.com.

7. Your Account

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Services on +44 (0) 800 112 4339 (open 9:30am – 5:30pm, Monday to Thursday, Friday 9:30am - 1:00pm) or email customercareuk@renskincare.com. Alternatively, you can update your details through the "My Account" page.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address which you specified when you registered.

Your account can be cancelled at any time by contacting Customer Services on +44 (0) 800 112 4339 (open 9:30am – 5:30pm, Monday to Thursday, Friday 9:30am - 1:00pm) or email customercareuk@renskincare.com.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in REN Clean Skincare’s best interests to do so.

8. Privacy

REN Clean Skincare takes your privacy very seriously and will use and protect any personal information you provide on this website in accordance with our Privacy Policy.

We have taken great measures to ensure that your visit to REN Clean Skincare’s website is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at customercareuk@renskincare.com.

9. User Submissions

Certain portions of the website may invite or enable you to post, upload, embed, display or otherwise communicate text, messages, photos, videos, sound recordings, music (including lyrics), graphics, drawings, suggestions, ideas (including product and advertising ideas), your and/or other persons’ names, likenesses, voices, usernames, performances and other information, materials or content owned or created by you (collectively, "User Submissions").

REN CLEAN SKINCARE WILL CONSIDER USER SUBMISSIONS AS NON-CONFIDENTIAL AND NON-PROPRIETARY AND SHALL BE UNDER NO OBLIGATION TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION CONTAINED IN YOUR USER SUBMISSIONS.

You warrant and represent that you have (and will continue to have during your use of the website) all necessary rights, licenses, consents and permissions which are required to enable REN Clean Skincare, REN Clean Skincare’s affiliates and/or content providers to use your User Submissions for the purposes envisaged by the website and these Terms of Use.

You further warrant and represent that you have the consent, release, and/or permission of each and every identifiable individual in your User Submissions to use his or her name, username or likeness in the manner contemplated by the website and the Products, Services or other materials on or available from the website.

In connection with User Submissions, you agree and warrant that:

    1. (i) you will not submit any User Submission that is subject to any right of a third party including, without limitation:
      1. copyright, patent, trade mark, trade secret, or other proprietary or contractual right;
      2. right of privacy or publicity; or
      3. confidential information

unless you are the owner of such rights or have permission from the rightful owner(s) to submit the User Submission and to grant the rights herein;

  1. neither the User Submissions, nor the use of the User Submissions as permitted in these Terms of Use, will infringe upon or violate the rights of any person or entity or any applicable laws;
  2. you will not submit User Submissions that are unlawful for you to possess in the country in which you are resident, or which it would be unlawful for REN Clean Skincare to use or possess in connection with the provision of the website or the Services; and
  3. you will not submit a User Submission that:
    1. is illegal or encourages or condones illegal acts or the discussion of illegal acts with the intent to commit them, including drug dealing, drug abuse, child pornography, physical or sexual assault, stalking, theft, fraud or conspiracy to commit a criminal act;
    2. is defamatory, threatening, abusive, harassing or an invasion of privacy;
    3. is discriminatory or prejudicial based upon race, colour, religion, gender, sexual orientation, age, disability or otherwise;
    4. is obscene, pornographic or otherwise sexually explicit;
    5. is dangerous, irresponsible or antisocial or encourages or condones dangerous, irresponsible or antisocial behaviour;
    6. contains a virus, spyware or other harmful component, or otherwise impairs, interrupts or damages the website, the Services or any connected network, or otherwise interferes with a person’s use or enjoyment of the same; or
    7. contains any advertisement, solicitation, chain letter, pyramid scheme, investment opportunity or other unsolicited commercial communication.
  4. REN Clean Skincare has no obligation to use your User Submission in any way and REN Clean Skincare shall not be obliged to give reasons for rejecting your User Submission or to identify REN Clean Skincare activities that relate to your User Submission in any way;
  5. REN Clean Skincare has no obligation to compensate you for any use of your User Submission as envisaged by the website and these Terms of Use; and
  6. REN Clean Skincare may use your name to attribute your User Submission to you (although we shall not be obliged to do so).

You understand and agree that you are solely responsible for your own User Submissions and the consequences of your posting or publishing them.

In addition, you understand and agree that when using the website, you may be exposed to User Submissions posted and/or submitted by other users. REN Clean Skincare is not in any manner responsible for User Submissions, and REN Clean Skincare does not guarantee the accuracy, integrity, quality or intellectual property rights of, or relating to, such User Submissions. In addition, REN Clean Skincare cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Submissions will not appear on the website.

Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Submissions are not necessarily those of REN Clean Skincare or its affiliated or related entities or content providers and REN Clean Skincare expressly disclaims any and all liability in connection with any User Submission. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against REN Clean Skincare with respect to any User Submissions.

By uploading User Submissions you understand that they may be available to the public and you agree not to assert in any part of the world any claim for invasion of privacy, breach of your rights under any applicable data protection legislation (including, without limitation: (i) EU Council Directives 95/46/EC and 2002/58/EC; (ii) the Regulation of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (also known as ‘GDPR’); and (iii) any corresponding or equivalent national laws or regulations) or appropriation of your right of publicity arising from or out of REN Clean Skincare’s use of your User Submissions in accordance with these Terms of Use.

10. Removal of User Submissions

Without prejudice to our other rights under these Terms of Use or at law, REN Clean Skincare reserves the right in its absolute discretion and without prior notice to refuse to post, exclude or remove any User Submission from the website that violates the Terms of Use and/or the REN Clean Skincare Policies.

11. Identifying Users and Disclosing User Submissions to Third Parties

REN Clean Skincare will fully cooperate with any law enforcement authorities, court order or subpoena requesting or directing REN Clean Skincare to disclose the identity of anyone posting User Submissions. To the extent we can do so by law, we reserve the right to identify any user to third parties and/or disclose any User Submission or personal data to any third party claiming that a User Submission infringes their intellectual property rights or their right to privacy. We may also disclose such information if we believe in good faith that such disclosure is reasonably necessary to protect the rights, property, or personal safety of REN Clean Skincare, its customers or the public.

12. Moderation

Although REN Clean Skincare is under no obligation to review or monitor User Submissions, REN Clean Skincare reserves the absolute right to do so in its sole discretion. In addition, REN Clean Skincare reserves the right at all times to alter, edit, refuse to post or remove any User Submissions from the website, in whole or in part, for any reason or for no reason and without prior notice. You agree that REN Clean Skincare does not have any obligation to use or respond to any User Submission.

13. Ownership and Use of Website Materials, Products and Services

With the exception of User Submissions, REN Clean Skincare owns the intellectual property rights for all of the materials on the website or has a valid right from a third party to use materials on the website. REN Clean Skincare also owns or has a valid right to use all trade marks, service marks, graphics and logos used on this website. Unless expressly stated, no part of the website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright, trade mark and other proprietary notices on the materials. Any modification of the materials or use of the materials for any other purpose is a violation of REN Clean Skincare's intellectual property rights and proprietary rights. The use of any such material(s) on any other website or computer network without REN Clean Skincare's written consent is strictly prohibited. Your use of the trade marks, service marks, graphics and logos on this website in any manner other than as authorized in these Terms of Use, or as authorised in writing by REN Clean Skincare, is strictly prohibited.

If you download software or other digital content, including apps, from this website ("Products"), the Products, and all files, images and data relating thereto, will be licensed to you by REN Clean Skincare under the applicable terms and conditions. You agree and acknowledge that you do not own the downloaded Products, and that REN Clean Skincare does not transfer ownership of the Products to you. REN Clean Skincare retains full ownership of and title to the downloaded Products and all intellectual property rights related thereto. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Products to a human-readable form.

14. Ownership of User Submissions

You shall retain all of your ownership rights in your User Submissions, but you are required to grant limited rights to REN Clean Skincare and other users of the website.

In return for using the website and the Services, you grant REN Clean Skincare a non-exclusive, irrevocable, worldwide, transferable licence (with full right to sub-licence) to use your User Submissions for any purpose whatsoever (to the extent permitted by law) in perpetuity and free of charge. The licence shall include, without limitation, the right to reproduce, copy, edit, adapt, make derivative works, combine with other works, make available, synchronise, display, publicly perform, transmit, broadcast, publish, distribute, sub-license and delete your User Submissions. Without prejudice to the foregoing, if you hold a patent in your User Submission, REN Clean Skincare acknowledges that these Terms of Use shall not grant REN Clean Skincare any licence under any such patent.

You acknowledge and agree that if REN Clean Skincare edits, modifies or makes a derivative work from your User Submission, or combines your User Submission with other works, any rights in such modifications or derivative works shall be owned exclusively by REN Clean Skincare.

If your User Submission includes an idea or suggestion, you acknowledge that REN Clean Skincare, a REN Clean Skincare affiliate or a third party acting on its/their behalf may have previously worked on or may be working on the same or a similar idea. By submitting your idea, you agree that we may continue to develop the idea (or a similar idea) independently of, and without acknowledging, your idea.

You hereby irrevocably and unconditionally release and forever discharge REN Clean Skincare and REN Clean Skincare’s affiliates from any and all actions, causes of actions, claims, damages, liabilities and demands, whether absolute or contingent, and of any nature whatsoever, which you may have or may in the future have against REN Clean Skincare and/or any REN Clean Skincare affiliate with respect to your User Submission, including how REN Clean Skincare and/or REN Clean Skincare’s affiliates use your User Submission.

15. Licence to Other Users of the Website

You also grant to each user of the website, a non-exclusive, worldwide licence to access your User Submissions through the website free of charge, and to use, reproduce, distribute, prepare derivative works of, display and perform such User Submissions to the extent permitted by the functionality of the website and as envisaged by these Terms of Use.

16. Consents

You grant REN Clean Skincare all consents required pursuant to the Copyright, Designs and Patents Act 1988 (and all other laws now or in future in force in any part of the world) which may be required for the use by REN Clean Skincare, REN Clean Skincare’s affiliates and/or content providers of your User Submissions in accordance with these Terms of Use.

You waive all moral rights to which you may be entitled under any legislation now existing or in future enacted in any part of the world relating to your User Submissions.

17. Geographic Scope of the Website

REN Clean Skincare controls and operates this website from the United Kingdom. All visitors to this website are responsible for compliance with all local laws applicable to them with respect to the content and operation of this website. You agree not to link to this website from a website not operated by REN Clean Skincare, unless you have obtained REN Clean Skincare’s prior written consent.

18. Links to Other Websites

For your convenience and enjoyment, this website may provide links to other websites on the world wide web that are not operated by REN Clean Skincare. REN Clean Skincare has no control over these websites and is not responsible for their availability. REN Clean Skincare does not endorse, approve or sponsor, nor is REN Clean Skincare responsible or liable for, any information or content available at the linked sites or any products, or other materials on or available from such sites. REN Clean Skincare is not responsible for webcasting or any other form of transmission received from any linked site. In addition, REN Clean Skincare is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of such content, information, products, goods or services available on or through any such linked websites.

19. Contents of the Website Disclaimer

The material on the website (including any graphics, software, digital content, recommendations or other materials) and any material made available through the website is provided "as is" and without conditions or warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, REN Clean Skincare disclaims all conditions and warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. REN Clean Skincare does not warrant or make any representations regarding the use or the results of the use of the material on the website in terms of its correctness, accuracy, reliability, or otherwise. The material on this website could include technical inaccuracies or typographical errors and could be inaccurate or become inaccurate as a result of developments occurring after their respective dates. REN Clean Skincare undertakes no obligation to verify or maintain the currency of such information.

20. Operation of the Website Disclaimer

REN Clean Skincare endeavours to maintain this website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the website or its operation. As to the operation of the website, REN Clean Skincare expressly disclaims all conditions and warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. REN Clean Skincare makes no warranty that (i) the operation of the website will meet the user's requirements; (ii) access to the website will be uninterrupted, timely, secure, free of viruses, worms, trojan horses or other harmful components, or free of defects or errors; (iii) the results that may be obtained from the use of the website will be accurate or reliable; or (iv) defects will be corrected. You (and not REN Clean Skincare) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, harmful components, errors or any other problems whatsoever you may have as a result of visiting this website.

21. Press Articles

REN Clean Skincare does not accept any responsibility whatsoever for any celebrity endorsements in the press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

22. Limitation of Liability

To the extent required by applicable law, we do not limit in any way our liability for death or for personal injury caused by our negligence or for fraudulent misrepresentation or concealment or for any other liability which cannot be excluded or limited by applicable law.

Subject to applicable law, under no circumstances shall REN Clean Skincare, REN Clean Skincare’s affiliates, our licensors or licensees, be liable to you or any other person or entity for any direct, indirect, special, incidental, consequential, punitive or other damages, including lost profits, personal injury (including death) and property damage, that may result from (a) the use of, or the inability to use, the website or any material on the website, (b) the conduct of any user of the website, whether in contract, tort (including negligence) or otherwise. REN Clean Skincare shall not be liable even if REN Clean Skincare or an authorized representative of REN Clean Skincare has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, trojan horse or other harmful component.

REN Clean Skincare assumes no responsibility or liability arising from the content of any User Submission or for any libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality, infringement of intellectual property rights, error or inaccuracy contained in any User Submissions.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall REN Clean Skincare's total liability to you for damages, losses, and causes of action whether in contract, tort (including, negligence) or otherwise exceed the amount paid by you, if any, for accessing the website.

23. Indemnification

You hereby agree to defend, indemnify and hold REN Clean Skincare, REN Clean Skincare’s affiliates and each of their respective agents, licensees, successors and assigns, harmless from and against any and all claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses, including reasonable legal fees, relating to or arising out of your use of the website, any use of your User Submissions as permitted in these Terms of Use, and/or any breach or alleged breach of any of your warranties, representations or agreements hereunder.

24. Termination

The Terms of Use and the REN Clean Skincare Policies are and shall remain effective until terminated. You may terminate these Terms of Use by ceasing to use the website and destroying any and all material obtained by you from the website. We may immediately terminate the Terms of Use and the REN Clean Skincare Policies, including your access to the website, if you breach or fail to comply with any material term or provision of the Terms of Use. Upon termination, you must discontinue use of the website and destroy any and all material obtained by you from the website.

25. Availability of Help

This website may provide a Help file or other instructions for the use of this site. However, you understand that REN Clean Skincare is under no obligation to provide any support for the use of the website.

26. Applicable Law and Jurisdiction

These Terms of Use and any disputes arising under or related to these Terms of Use (whether in contract, tort (including negligence), statute or otherwise) will be governed by the laws of England and Wales, without reference to its conflicts of law principles. Any legal actions, suits or proceedings arising out of these Terms of Use (whether in contract, tort (including negligence), statute or otherwise) will be brought exclusively in the English courts, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits or proceedings arising out of these Terms of Use.

27. Severability

If any provision of these Terms of Use shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

28. No Waiver

No failure on the part of REN Clean Skincare to enforce any part of these Terms of Use shall constitute a waiver of any of REN Clean Skincare's rights under these Terms of Use whether for past or future actions on the part of any person. Neither the receipt of any funds by REN Clean Skincare nor the reliance of any person on REN Clean Skincare's actions shall be deemed to constitute a waiver of any part of these Terms of Use. Only a specific, written waiver signed by an authorized representative of REN Clean Skincare shall have any legal effect whatsoever.

29. No Legal Effect

The paragraph titles in these Terms of Use are for convenience only and have no legal or contractual effect.

Copyright © 2019 All rights reserved.

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