Contact Us

We’re doing our best to support the high volume of emails we’ve got coming our way. We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team. We want to be as honest as possible; we’re currently taking around 24 hours to respond to emails.

To help us get back to you (and other customers) as soon as possible, please only send one email about your order if you need to. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. As priority, we’re working to increase our support network, and train other teams to be able to respond to customer queries.

International Deliveries
Is your order shipping outside of the UK? Please make sure to check DPD’s daily COVID-19 International Bulletin to see if your parcel could be delayed. We are working closely with our carriers to ensure you receive your parcel within the stated time-frames.

COVID-19
Read the latest update here.

Got a question or need some product advice?
Drop us a line via email at customercareuk@renskincare.com. We also offer free online consultations which can be booked here.

Message Us
Fill in the handy contact form at the bottom of this page, and we'll get back to you.

Call Us
Our phone lines are now back on and our average response time is currently less than 24 hours.

Customer Care Team: (+44) 0808 164 0614
Head Office: +44 (0)20 7 724 2900

Opening Hours & Working Days
Hours: 9:00 - 17:30 (Mon-Fri)

Please note our customer care team will not be working on the following dates:

Friday 2nd April 2021 (Good Friday)
Monday 5th April 2021 (Easter Monday)
Monday 3rd May 2021 (Early May Bank Holiday)
Monday 31st May 2021 (Spring Bank Holiday)
Monday 30th August 2021 (Summer Bank Holiday)
Monday 27th December 2021 (Christmas Day substitute)
Tuesday 28th December 2021 (Boxing Day substitute)

Want to work with us?
For Hotels and Amenities contact: amenities@renskincare.com
For Store information contact: retailers@renskincare.com
For Press enquiries: press@renskincare.com

Fancy a career at REN Clean Skincare? Get in touch at careers@renskincare.com and we'll get to talking.

Live Chat

Live Chat

Rather talk in real time? Use Live Chat.

Call Us

Call Us

This service is currently unavailable.

Email Us

Email Us

customercareuk@renskincare.com
We aim to respond within 48h.

Free travel size

Free travel size

on orders over £30

Earn reward points

Earn reward points

with our loyalty programme

Free standard delivery

Free standard delivery

on all UK orders over £30