Hello

Welcome to REN! You can subscribe to our emails simply by entering your email address into the sign-up bar at the footer on the bottom of this page.

We’re sorry to see you go. You can unsubscribe simply by clicking here. If you are having difficulties unsubscribing and are still receiving emails from us, please reach out to our customer care team at customerserviceUSA@renskincare.com to confirm your removal.

Our loyalty program is temporarily closed for maintenance. If you wanted to join our loyalty program today please contact customerserviceUSA@renskincare.com and we will reach out to you when the loyalty program launches again.

F[REN]D Rewards is open to all renskincare.com residents.

Radiant 

Members who join are automatically enrolled in the Radiant tier, and there is no minimum spend requirement for this tier. 

Radiant Plus 

To unlock the ‘Radiant Plus’ tier, you will need to spend $150 within 12 months of becoming ‘Radiant.’ Your tier status will remain on your account for 12 months from the day you reach your tier status. 

Radiant Deluxe 

To unlock the ‘Radiant Deluxe’ tier, you will need to spend $300 within 12 months of becoming ‘Radiant Plus.’ Your tier status will remain on your account for 12 months from the day you reach your tier status.

If you do not meet the required spending threshold for your tier within a 12-month period, you will be downgraded to a lower tier based on your total spending during that time. You can always move back up by reaching the spending threshold again. 

Members earn 1 point for every $1 spent on eligible purchases on renskincare.com, excluding taxes and shipping charges. 

When shopping online at renskincare.com, members must be logged in to their F[REN]D Rewards Account at the time of purchase to receive points. 

You can also collect points for posting a product review, following us on Instagram, referring a friend, and more. 

You can redeem your points by visiting your Rewards Page and clicking the 'Redeem' button to redeem your chosen reward voucher.

A minimum of 50 points is needed to begin redemption.

Your order must meet a $35 minimum spend after the reward voucher is applied. Only one reward voucher can be used per order.

Unredeemed F[REN]D Reward Points will expire 12 months after the date they are earned.



If F[REN]D Rewards (or any part of it) is terminated, or if a customer’s account is cancelled for any reason, any unredeemed F[REN]D Reward Points may be forfeited at our sole discretion.

The rewards page is your roadmap to all your points and benefits. You can access all your info by visiting your Rewards Page.

• Shop online and add a minimum of $50 worth of items to your shopping bag, then proceed to checkout as normal.
• At checkout, select Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual.
• Returning customers only need to log in to make their purchase. It’s that easy!

Note: In order to use this payment method, all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount will apply and you must meet any additional eligibility requirements to qualify.

Installments by Afterpay can only be used on purchases made on usa.renskincare.com.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. 

Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Everyone is required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Unfortunately, orders cannot be amended or canceled after they have been placed.

Note: If an order has already been processed, it may not be canceled.

Please check your junk and spam folders.

Not there? Please email our customer care team at customerserviceUSA@renskincare.com with the following details:

Subject Line: “Didn’t Receive Confirmation Email”

• The email you used to place your order.
• Your order number.

Once our team receives and reviews your email, they will reach out and do their best to assist you.

We understand that mistakes can happen sometimes. Please reach out to our customer care team at customerserviceUSA@renskincare.com as soon as possible and provide the following details:

Subject Line: “Forgot Promotion Code”

• Please provide a one sentence summary explaining what happened.
• Please provide your order number.

As soon as we review your email, we will attempt to apply the promotion code for you.

Note: If your order has already been processed or shipped we cannot guarantee that the item or discount will be added.

All promotions are applied in the checkout experience. Once you have started the checkout process, please enter your promo code in the “Promotion Code” box before completing your order. You should see your promotion code reflected in your order/total before pressing "Complete Order".

Note: Please ensure that you have entered your promotion code correctly. If your order has already been processed or shipped we cannot guarantee that the item or discount will be added.

All our new products are manufactured using vacuum-pack to store the content of the product. This form of packaging is used to prevent sensitive and active ingredients from being compromised by oxidation.

Our manufacturers will fill by weight rather than a visual fill. We work to the EU Regulation of average fill (Estimated Symbol ‘e’) which will always be more than the nominal quantity stated on the label.

This product has a high level of Natural Origin Content (ingredients) of 93% and these are made up of a natural fragrance and several natural actives such as Lactobacillus Ferment, Cucumber and Willow Bark extracts, as well as skin conditioning agents to help limit irritation – as you would expect from REN – efficacy designed to lower irritation.

We understand that this may look like the product has changed but we want to reassure you that we are aware and have made all the necessary checks to ensure the product is safe, stable, and very much suitable for use. The product has a full independent safety assessment, stability assessments and full microbiology checks.

Within the cosmetics industry Natural products often have slight colour and appearance changes over time and this product is no different.

We hope you understand that sometimes the high natural content and natural fragrances can cause batch to batch differences on colour and sometimes clarity of the product.

Although allergic reactions to REN products are very rare, if you think you have suffered from an allergic reaction, please stop using the product.

It is possible to be allergic to pretty much anything (including essential oils and other natural ingredients). If you suspect you have a sensitivity, we strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.

Occasionally an air bubble gets into pump componentry and stops it from working.

The following method will clear the air from the pump:

• Hold the bottle upside down with the lid on.
• Bang the bottle down against a solid surface two or three times (ensure not to do this on a surface that will mark).
• This will almost always clear the air bubble.

If the problem persists please contact our team at customerserviceusa@renskincare.com with the following details:

Subject Line: “Faulty Pump”

• Please provide a description of the issue you are experiencing with the pump.

Once our team has received and reviewed your email, they will reach out and do their best to assist you.

We apologize if the product you have purchased elsewhere is faulty. Please contact the stockist where you purchased it to request a refund or exchange.

Products not ordered on the REN Skincare website cannot be refunded or exchanged.

While our formulas do not change, the color, texture and fragrance of natural ingredients used in our formulas can vary slightly in different batches. This is an effect of using natural ingredients.

Per international regulations, products need to be labeled in different languages. Cartons were introduced to our product packaging in order to provide this information. Our cartons are made from paper from managed forests and are printed with vegetable ink.

We are more than happy to accept returns for a refund or an exchange for orders placed on our REN website within 30 days.

Please contact our customer service team by email at customerserviceUSA@renskincare.com for return authorization and include the following details:

Subject Line: “Return Authorization”

• Your order number.
• The name of the product you would like to return.
• A brief description of why you would like to return the product.

Once our team has received and reviewed your email, they will reach out with next steps.

Any product not purchased on the REN Skincare website needs to be returned to its original place of purchase in order to request a refund or exchange.

If the retailer is unable to provide assistance, please email our customer care team at customerserviceUSA@renskincare.com and our team will do their best to assist you.

We cannot guarantee any returns placed through other retailers or unauthorized sellers.

For orders placed using a credit card, it will take 3 business days for the refund to reflect in your account after processing.

Purchases made via PayPal will be refunded immediately and a notification will be sent to you.

If your order has been sent to you using a trackable service, you can follow its journey to you:

• Log in to your account,
• Go to the 'My orders' section.

Standard delivery orders are delivered by UPS Ground and take anywhere between 5-7 business days to arrive.

Note: Processing times may be longer during periods with high order volume (e.g., Christmas).

Unfortunately, we are unable to redirect your package to a different address.

However, you can try to contact the courier with your tracking details and they should be able to help you.

You can manage your subscription here.

Just select 'manage this subscription' then 'reschedule' and pick your desired date.

You can adjust your order date up to 24 hours before the upcoming order date.

You can manage your subscription here.

Just select 'manage this subscription' then 'skip' and confirm your choice.

You can adjust your order date up to 24 hours before the upcoming order date.

We offer 15% off as standard for subscriptions.

You will not be able to use an additional promotional code or voucher on your subscription order.

Promotional codes and vouchers will only be accepted if you place a order outside of a subscription.

Yes, you will be sent a reminder email when your subscription order is scheduled for renewal. To ensure your reminder email is not missed, ensure that any emails coming from REN Skincare are not flagged as junk/spam in your email provider.

Standard delivery orders are delivered by UPS Ground and take anywhere between 5-7 business days to arrive.

Yes, tracking details will be provided in your order confirmation.